The Oil Capitol Relocation Difference for Employee Relocation Our considerable experience as a corporate relocation moving company, combined with the 1,000-plus interviews and focus groups we’ve initiated, have helped us recognize exactly what companies like yours most want: You want to organize your corporate relocation yourself. You want to trust that your employees get exemplary care from us at each stage of the move. You want a detailed invoice from us. You want truthful reporting on the quality of our relocation services and how diligently we delivered them. Because of this, we’ve launched what we’ve named our “Silent” Employee Relocation Service. What it sets out to silence is the continual cannonade of information and update demands in addition to complaints companies like yours too often receive from their employees in what passes for a normal corporate move is underway. And in carrying out this silent service, we’ve seen to it that there’s nothing conventional about a corporate move managed by Oil Capitol Relocation! Here’s How We’ve Set a Higher Standard Accountability Fully establishing ourselves as a key contact with your employees and ensuring they understand that we assume personal responsibility for making their transfer a great one Making good on each commitment we make Becoming an extension of your firm: an "on-staff" mover Offering accurate definitions of our services and fulfilling your employees’ expectations Move Policy Management and Adherence Deploying our proprietary Move Management Technology to recognize and uphold your relocation policy and thus reduce the number of calls you receive from employees while the move is in progress Doing our client profile of your business, which outlines in some detail nearly every relocation element, [prior to our agreeing on the first move Constantly referencing the client profile in order to decide whether a particular move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in performing, necessitates that we "Call for Authorization", or is "Never Authorized" Ensuring that we thoroughly understand you, our client, and your desires before we begin our move relationship Making sure we always have the latest contact, policy, and contract data Employee Education Providing complete explanations of how we perform our services and what our Move Concierges will be responsible for Making an initial call to define ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families move Directing our Move Concierges to meet personally with your relocating families to learn of and understand their needs, go over the move process, and give an exact estimate of their possessions Communication Maintaining constant communication with your moving employees to stop superfluous calls from reaching your ears Enabling 24-hour-a-day Move Concierge assistance Providing move status updates online 24 hours a day Advising your Move Concierge to communicate more than 70 times with you, your relocating employees, and others who are charged with making sure your empoyees experience a trouble-free relocation Continuing communication – even through final claims resolution, in the event claims are presented Proactive Customer Service Commiting ourselves to keeping you and your employees up to date and reassured while the move is in progresss Using our move management technology to identify conceivable predicaments before they come up Providing ”front-loaded” employee education and communication to dispel misgivings and promote peace of mind Responsiveness Making an introductory call to your transferring employees within 24 hours Speedily returning calls to you and your relocating employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Fastidiously monitoring our overall quality and the quality of every Oil Capitol Relocation employee who deals with you and your employees in the course of the move Following up post move with a telephone survey of your relocated employees Reviewing and analyzing each and every stage of the move when it’s over Posting the results of our evaluation on your website – truthful results that let you measure our performance against your quality standards and help us concentrate on constant service delivery enhancement Total Quality Control Providing it on the basis of experience showing that the best way to prevent your relocating employees from calling or emailing you with complaints is not to have complaints at all Making sure we never lack superior people ready to provide for you anytime, anywhere read what others have said about us Request a free quote